Return and Exchange Policy

  • I don’t like the products, can I ask for a refund?

Most brand new, unopened, unused merchandise sold by Kitchen & Beyond can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions

  • How can I return the products?

We only accept in-store return at this moment. Please bring back the products in original condition to our store location. Returns of purchases must be provided with valid proof or invoices. Refunds will be issued to the original form of payment (credit card, cash, etc.), unless noted in our Return Policy Exception. If cash amount is greater than $100, Kitchen & Beyond may issue a check payable for refund.

Note: If you are missing your receipt or proof of purchases, we may be able to locate in our system and process the refund.

  • Can I change my mind after products are delivered?

We accept free return for countertops, sinks and flooring at the original condition. For cabinets, since we deliver the assembled pieces, 15% restocking fee may be applied. 

  • How much is the delivery cost?

We offer free delivery for cabinets on the Big Island. 

  • When can I receive my order?

Please reserve a delivery slot with our sales team. We will deliver at the scheduled time. 

Return Policy Exception:

  1. Custom Made cabinets, or Special orders cannot be returned and refunded.
    2. Claims for shortage, damage or errors must be reported immediately to our sales employees after the delivery.
  2. Restocking fee of 15% may be applied to delivered cabinets. 
  3. Disclaimer of Warranties: Click here to check warranties of our products and services.
  4. Kitchen & Beyond will not liable for any delay in performance or nonperformance on the part of kitchen & Beyond, directly or indirectly caused by accidents, floods, shortage, weather, or any contingencies beyond the control of us. 

The sale of goods or provision of services by Kitchen & Beyond shall be governed by the laws of the State of Hawaii. 

Privacy Policy

Last updated: October 30, 2019

Kitchen & Beyond, Hilo Hawaii (“us”, “we”, or “our”) operates the Kitchen & Beyond, Hilo Hawaii website (the “Service”).

Thank you for visiting our Website. Kitchen & Beyond respects and values the privacy of our customers and visitors. The privacy statements outlines the information we collect when you visit our websites or shop in our store, how we may use it, and disclose it. By using the services, you agree to the collection, use and disclosure of your personal information as described in the Privacy Statement.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection

Contact Information

We may collect the names of our customers and other visitors when you placed an order or ask a quote in-store. Additionally, we may collect your purchase history, delivery addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment Information

When you make a purchase we collect your payment information, including information from your credit card, debit card, or check. 

Returns Information

When you return a product to our store or request a refund or exchange, you may be asked to provide your name, address, phone number and information to verify your identities. We use the information collected from you to help detect and prevent fraud. To learn more about our Returns Policy, click here.

Other Information

We may collect any of the information or content that you provide through our websites. If you use our websites, we collect your IP address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, see what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described in the Our Tracking Techniques section at the bottom of this page. To control those tools, please read the Your Privacy Preferences sections.

In our stores, we may use various security systems, including cameras, to prevent fraud and improve security. For other certain services, such as A-Frame rentals or some equipment rentals, we may request that you present personal information and deposit information.

From Other sources

We may obtain information about you from other resources, including social media networks that you use to connect with us. This information may include name, social media user name, updated address or contact information, interests, and publicly-observed data.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Information Use

We may use the information we collect from and about you for the following business purposes, including:

To respond your questions and requests, including:

To process and fulfill orders, we need contact you about the status of an order, answer questions, and ensure correct delivery address. 

To address problems with the service, our business or our products, and to protect the security of the site and our business. 

To process a return for an existing order (to learn more about our Returns Policy, click here)

To improve our products and services

We may collect your information to respond a product service review. 

To look at trends and customer interests
We might use your information to customize your experience with us. We may collect information about your website activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For security and loss prevention purposes

We may use your information to protect our company, our customers, and our websites. For example, we may use the cameras in our store and warehouse for loss prevention purposes.

For our marketing
We may use your information to make website, or product and service improvements. We may provide you with customized content, exclusive offers, and advertisement on the service, and contact you about the upcoming sales, promotion, and product information.

To communicate with you about your order or our relationship
We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall or rebate.

For social media

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and device applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

For other uses we may disclose to you.

We may also use personal information with your consent, and as otherwise permitted or required by law.

Your Privacy Preferences 

You can register or change your preferences to receive marketing communications from us by clicking here or emailing us. When you request to opt out of receiving marketing messages, we may contact you to confirm and follow up on your order or service request. If you opt back to receive messages from us, we will keep in your information in our databases.

For more information about how we may collect information to provide you with interest based ads or learn about our users’ interests and how you may register your preferences regarding that collection, please read the Our Tracking Techniques section below.

Children’s Privacy

Our websites are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or a guardian and think we have information about your child, please email To learn more about how to protect your child online, visit the FTC’s


While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet.

Contact Us 

If you have additional questions you can call us at 808-935-2167, fax us at 808-935-2177, or reach us by email at You can write to us at: 
Kitchen & Beyond

Attention: Privacy Official Customer Care 

64 Wiwoole St, Hilo, Hi 96720

Changes to this Privacy and Security Statement

Effective Date: July 17 2019
Last Revision Date: July 17 2019
From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.

“We make it easy for you to purchase

The Kitchen and Bathroom of Your Dreams.”

We are located at 64 Wiwoole St. Hilo, HI 96720

Showroom Phone 808-935-2167

Showroom Hours:

Monday thru Friday 8:00am to 5:00pm
Saturday – 9:00am to 3:00pm
Sunday – Closed

Due to the spread of of COVID-19, we have taken measures to ensure the health and safety of our customers and staff.
Please wear a mask to enter our showroom. We open Monday to Friday 8am to 5pm. Order Pick up time is Monday to Friday 8am to 4pm. We closed on Saturday and Sunday.